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Improvement Service appoints interim chief executive. Councils continue to perform well despite sharp reduction in spend. Colin Mair, Improvement Service Chief Executive, to retire. The national improvement service for local government. Download a copy of the. The IS delivers a r.
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The science behind the customer experience. Enter your email address to follow this blog and receive notifications of new posts by email. The Simple Answer to the Costly Epidemic of Workplace Rudeness. No Really, These are Laughter Lines. Why the RBS Bonus Furore Should Give All Employers Pause for Thought About Rewards.
New posts can be found at servimetrica. Monday, October 31, 2005. Now we are at servimetrica. Thursday, October 27, 2005. Both do their best to keep their employees happy. And the reason behind their ways? .
Readings on Customer Service, from the best minds in the field. 4 - Be an expert for charity. American Society for Training and Development. Center for Excellence in Service. Journal of Occupational Health Psychology. Word of Mouth Marketing Association.
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